Refunds & Returns

We offer a refund or exchange within 14 days of your purchase. Once 14 days have passed we are not able to offer a refund or exchange of any kind.

Made to order items

All items are made to order. We offer refunds for damaged or faulty items on receipt.

We are not able to offer returns or refunds on customised items, because they cannot be resold. This does not affect your rights if an item arrives faulty, damaged or not as described.

Size exchanges

Size exchanges are available if:

• the item is unused, in its original condition and returned in its original packaging, and
• the request is made within 14 days.

Our size guide has the measurements for every size we print, which is the quickest way to avoid an exchange in the first place.

Sale items

Only regularly priced items are eligible for a refund. Sale and discounted items are non refundable.

Return postage

Customers are responsible for the cost of return postage on exchanges and returns, and postage charges on the original order are non refundable.

The delivery time for an exchanged item varies depending on where you are. We recommend a tracked service, as we cannot guarantee that an item posted back to us arrives.

Where to send returns

TND Creative, 47 Diceland Road, Banstead, Surrey SM7 2ET.

Please include your order number, or a note with your name and email address, so we can match the return to your order.

Something wrong with your order

Email info@tndcreative.co.uk or call 01737 448112 before sending anything back. Nine times out of ten we can sort it out faster that way, and if something has gone wrong at our end we will cover the postage.

Postage and delivery

Our chosen postage service is Royal Mail 48 Hour Tracked. We may use alternative methods to meet deadlines where necessary.